Claims
You will only see what your insurance is worth when you need it. We are here for you!
What to do in the event of illness? We will provide you with advice on what to do in the event of a claim and with detailed information about the settlement of your claim. Do you have any other questions? Contact us.
With GERMAN STUDENT INSURANCE, you have different insurance schemes to help you in the event of illness or damage. Before you start your studies, DR-WALTER and the Provisit Incoming Insurance will protect you. During your studies, TK will take care of you in the event of illness. You are in the best hands from the moment you arrive in Germany.
TK public health insurance
You will get an insurance card from Techniker Krankenkasse which you present every time you go to the doctor. If you have shown your insurance card, the physician will settle the bill directly with the insurance provider. Your insurance card is the EHIC (European Health Insurance Card) which is not only accepted in Germany but in most other European countries as well.
The video below explains how the EHIC works.
Are you looking for a doctor nearby?
The Search engine for medical specialists by TK will help you find a doctor, dentist, psychotherapist or hospital that suits you. Would you like to speak to the doctor in your native language? Simply select the desired language in the detailed search. For all other questions in the event of illness, please contact TK directly.
Provisit Incoming Insurance
Provisit Incoming Insurance offers you, among other things, cover for acute, unexpected illness or injury. You will find an overview of the insured benefits in this product information.
If you are ill, first consult a general practitioner or, in the case of toothache, a dentist before going to a specialist or hospital. If possible, please present the doctor with the Ärzte-Info-Ticket (medical info card) prior to any treatment. The card contains information about the type of billing as well as important details regarding your insurance coverage.
After the treatment doctors can settle their bills directly with us. If the doctor sends the invoice to DR-WALTER, we will transfer the invoice amount directly to the doctor’s account. If the doctor does not want to settle the bill directly with us, you will receive an invoice from the doctor after the treatment. This invoice must state the name of the person treated, the name of the illness, the nature of the individual medical services and the treatment costs.
Please pay this invoice and then submit it to us. Please use this online form for this purpose. The reimbursement will then be made to the account you have specified.
What areas do I need insurance approval for in advance?
In some cases, a written benefit confirmation must be obtained from us prior to the start of treatment in order to be reimbursed for up to 100 percent of eligible expenses.
In the outpatient area in the case of: (certificate of medical necessity with justification, e.g. by doctor's referral slip):
- Allergy tests
- Computed tomography (CT)
- Magnetic resonance imaging (MRI)
- Scintigraphy
In the dental field at (medical costs projection):
- Treatment of more than two teeth during the insurance period
- Periodontal disease
- Treatments for which the invoice amount is expected to be higher than € 250
Your doctor can fax us a medical costs projection before treatment begins. Medical costs projections are usually processed within one working day. We recommend that you have a medical costs projection drawn up in advance for all complex treatments. Consultation with us in advance about planned treatments gives you and the attending physician planning security and prevents misunderstandings.
Without our written confirmation of the medical costs projection, the reimbursement of these above-mentioned benefits is limited to 50 percent of the reimbursable costs.
Please send the medical costs projection to:
DR-WALTER GmbH
Eisenerzstr. 34
53819 Neunkirchen-Seelscheid
Deutschland
Fax: +49 2247 9194-20
leistung@dr-walter.com
What to do in an emergency?
You had an accident and need an ambulance? If you have life-threatening injuries, please call the pan-European
emergency number 112.
Try to stay calm even in difficult situations. Look for the right contact for help. Call us, explain what happened, listen and don’t hang up until your contact on the phone asks you to.
Medical on-call service 116 117
The medical on-call service helps you outside consultation hours with illnesses that you would otherwise go to the doctor's office with and whose treatment cannot wait until the next day.
You can also use the 116117 appointment service to make, view and, if necessary, cancel appointments quickly and easily around the clock.