You will only know what you insurance is worth when you need it. Our experts in the claims department will be there for you before, during and after the claim. We will always provide you with help and assistance.
We have collected the most important issues when it comes to a claim. We will provide you with advice on what to do in the event of a claim and with detailed information about the settlement of your claim. Do you have any other questions? Contact us.
Phone +49 (0) 2247 9194 -996
Mon-Fri: 8 am to 6 pm
You had an accident and need an ambulance? If you have life-threatening injuries, please call the pan-European
emergency number 112.
What you should do in the event of illness depends on whether you have public or private health insurance.
You will get an insurance card from Techniker Krankenkasse which you present every time you go to the doctor. If you have shown your insurance card, the physician will settle the bill directly with the insurance provider. Your insurance card is the EHIC (European Health Insurance Card) which is not only accepted in Germany but in most other European countries as well.
The video below explains how the EHIC works.
Please consider the following three rules of conduct during the period you are insured with the private health insurance EDUCARE24:
In some cases, a medical costs projection is a necessary precondition for a 100% reimbursement of the reimbursable treatment expenses. You must provide us with a medical costs projection prior to the planned treatment in the following cases:
Without our written approval of the medical costs projection, the reimbursement of the above named benefits is limited to 50% of the reimbursable costs. If you are not sure whether your treatment is covered, please contact us.
Free Travel Health Insurance offers you, among other things, cover for acute, unexpected illness or injury.
If you are ill, first consult a general practitioner or, in the case of toothache, a dentist before going to a specialist or hospital. If possible, please present the doctor with the Ärzte-Info-Ticket (medical info card) prior to any treatment. The card contains information about the type of billing as well as important details regarding your insurance coverage. Doctors can settle their bills directly with us. If the doctor sends the invoice to DR-WALTER, we will transfer the invoice amount directly to the doctor’s account.Do you have any questions regarding the notification of claim? We are happy to help you.
You have not found the answers to your questions? Please contact us. Our friendly and competent customer service will be happy to assist you.