You will only know what you insurance is worth when you need it. Our experts in the claims department will be there for you before, during and after the claim. We will always provide you with help and assistance.

We have collected the most important issues when it comes to a claim. We will provide you with advice on what to do in the event of a claim and with detailed information about the settlement of your claim. Do you have any other questions? Contact us.

Do you require advice?
If you have any questions,
feel free to contact us:

Phone +49 2247 9194-996


Mon-Fri: 8 am to 6 pm

What to do in an emergency?

You had an accident and need an ambulance? If you have life-threatening injuries, please call the pan-European

emergency number 112.

What to do in the event of illness?

What you should do in the event of illness depends on whether you have public or private health insurance.

TK public health insurance

You will get an insurance card from Techniker Krankenkasse which you present every time you go to the doctor. If you have shown your insurance card, the physician will settle the bill directly with the insurance provider. Your insurance card is the EHIC (European Health Insurance Card) which is not only accepted in Germany but in most other European countries as well.

The video below explains how the EHIC works.

Are you looking for a doctor nearby?

The Search engine for medical specialists by TK will help you find a doctor, dentist, psychotherapist or hospital that suits you. Would you like to speak to the doctor in your native language? Simply select the desired language in the detailed search.

Free Travel Health Insurance

Free Travel Health Insurance offers you, among other things, cover for acute, unexpected illness or injury.

If you are ill, first consult a general practitioner or, in the case of toothache, a dentist before going to a specialist or hospital. If possible, please present the doctor with the Ärzte-Info-Ticket (medical info card) prior to any treatment. The card contains information about the type of billing as well as important details regarding your insurance coverage. Doctors can settle their bills directly with us. If the doctor sends the invoice to DR-WALTER, we will transfer the invoice amount directly to the doctor’s account.

Do you have any questions regarding the notification of claim? We are happy to help you.

Eisenerzstr. 34
53819 Neunkirchen-Seelscheid

T +49 2247 9194-996
F +49 2247 9194-40

You have not found the answers to your questions? Please contact us. Our friendly and competent customer service will be happy to assist you.